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Urban Tourister is an Online Travel Agency for Airline Domestic and International Booking/Tour Packages/ Hotel Booking/ Bus booking. Urban Tourister is Affiliated with Ebiyahe Travel, Intrepid Urban Adventure, Klook, Bookaway, Kayak, TBO and Cebu Pacific Non-IATA Sky Partner No. 98723690S with DTI No. 2325077Urban Tourister is a travel & tour company for your tour and holiday needs. In Urban Tourister, whether it is for a single traveler, a couple, or a Group (Barkada) Trip, we will provide you the best trip with a good travel budget. Choose from our wide range of selection of inspiring packages that can be tailored. Feel the Philippine travel experience Package.Urban Tourister is affiliated with Urban Adventures and Klook Philippines. Urban Adventures is basically day tours with a difference. Urban Adventures Offer Food tours, beer tours, street art tours, bike tours, kayak tours, and more!Book your perfect day in one of more than 150 cities around the world. By choosing a customized tour, it offers the flexibility and freedom to specially design an itinerary perfect just for you. Give us a call and let us know what you are looking for, and we will find your perfect trip. Visit us: at URBAN ADVENTUREIn Klook Philippines you can find discounted attraction tickets, tours with unique experiences, and more! Join local day tours to visit spectacular sights and go on delicious food trips around the Cities and Discover the top & best places to visit in the Philippines! Find fun things to do in Manila or explore attractions & popular tourist destinations like Batanes, Boracay, Palawan, Mindoro, etc.Here in Urban Tourister we also offer services such as:- Flights reservations (Domestic –International Booking
- Package holidays/tours
- Ferry bookings (2GO Travel, Ocean Jet)
- Worldwide hotel reservations
- Travel insurance
- Visa applications in selected -Countries.
- Philippine Passport New/Renewal
- Bus Booking ( Philtranco Bus)
- Group tour arrangements
- Student / Youth travel
- MICE (Meetings / Incentives / Conventions / Exhibitions)Be a Tourister. Give us a call and plan your tour.
MISSIONTo provide the best trip with good travel budget services through a unique Travel Experience.VISIONTo be listed among the best Travel and Tour service provider and offer remarkable products and services. To contribute to the economic development of the Philippine tourism industry.
Privacy policy
This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the urbantourister.crd.co website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and this Website operator ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, or fill any online forms on the Website. When required, this information may include the following:
- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Information about other individuals such as your family members, friends, etc.
- Any other materials you willingly submit to us such as articles, images, feedback, etc.
Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Send administrative information
- Respond to inquiries and offer support
- Request user feedback
- Improve user experience
- Administer prize draws and competitions
- Enforce terms and conditions and policies
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Cookies
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services. To learn more about cookies and how to manage them, visit internetcookies.org
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected. Policy was created with WebsitePolicies.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form
This document was last updated on January 15, 2021
Disclaimer
This disclaimer ("Disclaimer") sets forth the general guidelines, disclosures, and terms of your use of the urbantourister.crd.co website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Disclaimer is a legally binding agreement between you ("User", "you" or "your") and this Website operator ("Operator", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Disclaimer. If you are entering into this Disclaimer on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Disclaimer, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Disclaimer, you must not accept this Disclaimer and may not access and use the Website and Services. You acknowledge that this Disclaimer is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Representation
Any views or opinions represented on the Website are personal and belong solely to the Operator and do not represent those of people, institutions or organizations that the owner may or may not be associated with in professional or personal capacity unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.
Content and postings
You may print a copy of any part of the Website and Services for your personal or non-commercial use.
Compensation and sponsorship
Some of the links on the Website may be "affiliate links". This means if you click on the link and purchase an item, the Operator will receive an affiliate commission.
Reviews and testimonials
Testimonials are received in various forms through a variety of submission methods. The testimonials are not necessarily representative of all of those who will use the Services, and the Operator is not responsible for the opinions or comments posted on the Website, and does not necessarily share them. All opinions expressed are strictly the views of the poster or reviewer.
The testimonials displayed are given verbatim except for grammatical or typing error corrections. Some testimonials may have been edited for clarity, or shortened in cases where the original testimonial included extraneous information of no relevance to the general public. Testimonials may be reviewed for authenticity before they are posted for public viewing.
Indemnification and warranties
The accuracy, reliability and completeness of the information and content on, distributed through or linked, downloaded or accessed from the Website and Services is not guaranteed by the Operator. Furthermore, information contained on the Website and any pages linked to and from it are subject to change at any time and without warning.
Changes and amendments
We reserve the right to modify this Disclaimer or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Disclaimer on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes. Policy was created with WebsitePolicies.
Acceptance of this disclaimer
You acknowledge that you have read this Disclaimer and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to contact us to understand more about this Disclaimer or wish to contact us concerning any matter relating to it, you may do so via the contact form
This document was last updated on January 15, 2021
FAQ's for FerriesWhen will I receive my ticket voucher?- If you booked the ticket with an instant confirmation sign, you will receive it a few minutes after the payment.
- For others, we will confirm the tickets with the carrier according to their procedures.
- Please check the approximate confirmation time on your receipt.How do I change the departure date and time?-Please check the amendment conditions on your ticket.
-You can sometimes ask our support team for amendments; in others, you must contact the operator directly.
-If the information is unclear, please send us a message.Can I board the ferry with my ticket voucher?-For some operators, your e-ticket will be attached to the confirmation email with the 12Go voucher.
-You must print it out and check in at the pier 2 - 4 hours before departure.
-Others will only require the ticket number and give you a physical ticket at the pier.
-Some partners will contact you before the departure to hand over the physical ticket before the trip.
-Please check all the information in the trip description on the website and the 12Go confirmation email and voucher before the trip.If the ferry is cancelled, can I get a refund?-If the trip is canceled, you are entitled to a refund.
-Some operators will issue those at the pier; others will ask you to contact us.
-Please get in touch with our support team if the refund was declined at the pier.
FAQ's for BusWhen will I receive my ticket voucher?- Please check the confirmation conditions by clicking on the offer on the website.
-Trips with an instant confirmation sign will be confirmed within a few minutes.
-Operators, with manual confirmation, will process your booking according to their internal procedures.
-You can always check the approximate confirmation time on your receipt..If the bus is cancelled, can I get a refund?-Most bus operators reserve the right to cancel trips or change their time schedules and dates of departure without prior notice.
-Please get in touch with our Support Team for a refund if this happens to you.How do I change the departure date and time?-Usually, refundable tickets can be changed according to your booking's cancellation policy.-Some operators will not allow changes or only process them when you contact them directly.-If the information is unclear, please message our support team.Can I board the bus with my ticket voucher?-For most operators, you must go to the ticket booth to check in and receive your actual bus ticket.
-Some operators require mandatory printing and may refuse boarding even if you have the voucher on your phone.-Please check the information on your PDF. We won't be able to help if the operator's conditions are not fulfilled.
Payments in The PhilippinesCredit or Debit CardsWe accept Visa, MasterCard, JCB.
Please note that the banks and payment gateways need a minimum processing time of 5 days for refunds.PayPalWe accept MasterCard, Visa, American Express and Discovery through PayPal.
The refund period for transactions under PayPal can be done instantly.Globe Gcash & Coins PHGCash and coins ph are accepted. Please note, that you are limited to pay within 5 minutes after you have checked out from our page.Dragonpay Online BankingWe only accept online banking. Over-the-counter payment and cash is NOT accepted.
Please make sure to have access to your online banking portal.
Following banks are accepted: BPI, BanKO, BDO, BPI, Metrobank, RCBC, RCBC Savings, Unionbank, UCPB, Chinabank, PNB and EastWest Bank. Please be reminded that you have to complete the payment process within 60 minutes after you checked out on our website.How to make an extra paymentSometimes you need to make an extra payment for a checked bag for your flight or for a date change. In this case, our team will send you a payment link.To make the payment, simply follow the link, choose the method that suits you and proceed with the payment. We will be notified by the system that you have made the payment, however, we would appreciate it if you also send us an email after the payment.Please note that each payment link has an expiration date.